Returns and Refunds Policy

Satisfaction Guaranteed

We ensure all heat packs / shipping warmers and plant packaging supplies are delivered in great condition. Please note the following:

• If your order arrive in substandard conditions, send us a photo within 30 days and we are happy to reimburse or replace any of the damaged items.  



• To qualify please send an email of the order to with a picture of the damaged item and shipping information.

• Heat Pack USA is not resposnible for shipping fees of returns. For refunds, please allow 3-5 business days to process after the return is received. 

• If you have any issues, please bare with us as we are small business, it may take 1-2 days during the week to get back to you and fix any problems. We appreciate your patience!